Privacy Policy

This Privacy Policy explains how Glorion collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We take privacy seriously and describe below the types of information we collect, why we collect it, how we use it and the choices and rights available to you.

Types of data we collect

We collect information needed to provide and improve our services, to complete transactions and to comply with legal obligations. The main categories are set out below.

Personal data

Personal data includes account details and identity information you provide when registering or verifying your account: full name, date of birth, residential address, email address, telephone number and government ID when required for verification. We also collect payment details and billing information required to process deposits and withdrawals.

Technical data

Technical data is automatically collected when you use our site. This includes IP address, device and browser information, operating system, geographic location derived from your IP, pages visited, click activity and session timestamps. We use cookies and similar technologies to support site functionality and analytics.

Transactional data

Transactional data covers your account activity and financial interactions, such as deposits, bets, wins, losses, withdrawals, game history and promotional activity. We retain records of these transactions to support account management and regulatory requirements.

How we use information

We use your information to operate your account, process payments, provide customer support, detect and prevent fraud and comply with legal and regulatory obligations. We may also use data to improve our services, run security checks and offer optional marketing communications where you have given consent. You can opt out of marketing at any time.

Data protection practices

We protect information using a combination of technical and organisational measures such as access controls, encryption in transit, secure storage and regular security reviews. Access to personal data is limited to authorised staff and service providers who need the data to perform their duties. We monitor systems for misuse and take steps to limit risks to your information.

Cookies and tracking technologies

We use cookies, local storage and similar technologies for essential site functions, to remember preferences and to run analytics and advertising tools. You can manage cookie preferences through our cookie settings on the site and by adjusting your browser settings. Disabling certain cookies may affect site functionality.

User rights

If you are located in Canada you have rights regarding your personal information, including the right to access, correct or request deletion of your data, and to withdraw consent where processing is based on consent. You may also request restriction of processing or request a copy of your personal data in a machine-readable format where applicable.

Access, correction and deletion

To access, update or request deletion of your personal information, log in to your account and use the account settings or contact our support team through your account. We will verify your identity before responding to requests. Please note we may retain certain information where required for legal, regulatory or legitimate business purposes, or to resolve disputes.

Information sharing and third parties

We share information with third-party service providers who support our operations, including payment processors, identity verification and fraud prevention services, game and platform providers, analytics vendors and regulatory authorities when required. These providers are contractually bound to protect your data. Some service providers may operate outside Canada and transfers are subject to safeguards to protect your information.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of our services after changes indicates acceptance of the updated policy.